IMPORTANT:
By accessing this Site, you agree to these terms and conditions. If you do not agree with these terms and conditions then you are not authorised to use or access this Site.
DEFINITIONS:
“You” means the user of the Site, “we”, “us” and “our” means Gemstones City and all of its associated and subsidiary companies, including, but not limited to Gemstones City. “Site” means the site on the World Wide Web located at www.gemstones-city.com, and “Content” means the information and other material available within the Site.
DELIVERY:
We endeavour to complete your order within 14 days, however, please allow up to 28 days as we may have to source your Goods from overseas.
If your order is urgent, we will happily try to help if you phone or email us first. We will only dispatch your whole order once all products within that order have been received by us. You may request us to part dispatch your order whilst we are awaiting delivery of the missing product, however an additional delivery charge will apply for this.
You confirm that you have given us the correct billing address of your credit/debit card and, in respect of Goods the correct delivery address if different.
Damages and shortages must be reported within 24 hours of receiving the order. If you do not receive your order by the agreed date please contact us.
All Goods are delivered depending on size/weight by Royal Mail or other suitable carrier. Deliveries will be Monday to Friday.
To ensure that you have received your Goods, and depending on which delivery method you have specified, the carrier may request a signature for proof of delivery, therefore please select a delivery address most convenient to you, for example your work address. If you are not in when delivery is attempted, a card will be left for you to make alternative arrangements for the parcel to be delivered.
In the case of Royal Mail, this can be to the same address or any other address Monday to Saturday, or you can collect the parcel from your local Royal Mail Delivery Office. In the case of parcel delivery companies, you can ask them either to deliver to the same address on a different day (Monday to Friday only), or you can ask them to deliver to a close neighbour, or you can collect the parcel from their depot. If you ask them to deliver to a different address which is not in the same street, they may make a charge for re-routing the parcel. If you fail to collect the parcel and it is returned to us you will be liable for an additional delivery charge. We will endeavour to notify you either if there will be a delay or if the item is no longer available. If the item is no longer available, we reserve the right to offer you an alternative similar in price and quality, or offer a refund.
EXCHANGES AND REFUNDS:
We are fully compliant with the Consumer Protection (Distance Selling) Act, which provides for a 7 day ‘cooling off’ period after an order is placed, during which time goods may be cancelled or returned (as long as they are unused and in their original packaging). If you return Goods to us within 21 days from the purchase date in perfect condition and, with the original packaging and original invoice/receipt, then we will give you a full refund.
The refund will be in the form of the original method of payment. However, you will be responsible for the cost of returning the Goods to us.
It is your responsibility to ensure the Goods are packaged in suitable manner. Please return goods in their original packaging and suitable for resale.
Gemstones City reserve the right to charge for goods not returned or returned in a condition unsuitable for resale.
Please note that where you are returning goods because of an error on our part or because they are defective, we will cover the delivery cost. Otherwise, the delivery cost will not be refunded.
Please also note that our returns policy does not affect your statutory rights as consumer.
ERRORS ON OUR PART:
Occasionally errors are made with the pricing of goods within our online store. We try to keep these to a minimum, but in the event of a product being incorrectly priced by us, we reserve the right to cancel this order at any point, even after the goods have been paid for.
PAYMENT:
Full payment is required at the time of order. Payment can be made by Credit Card (MasterCard and Visa) Payment will be debited from your account before the dispatch of your purchase. The payment gateway used is PayPal. You confirm that the credit/debit card that is being used is yours. We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from the Site.
VALUE ADDED TAX (VAT):
Prices displayed on goods include VAT at the current rate (where applicable), and VAT is added at checkout. Although we endeavour to update the prices in line with any government changes as quickly as possible we cannot be held responsible for any errors arising from any such change.
PRICING AND PRODUCTS:
All prices shown are valid at the time of placing the order. We reserve the right to alter prices if the required delivery date is beyond 10 working days of placing order. Where website prices or descriptions differ from our printed catalogues, the most up-to-date information is that which is displayed here on our website. As part of our on-going program of product improvement, products may be discontinued without notice to make way for new ones. Although we aim to be as accurate as possible with our pricing, from time to time errors may occur. When these happen, we reserve the right not to supply these products, even if payment has been taken, and you have received an email confirming your order. In such circumstances a full refund will be made to you the customer.
LINKS TO THIRD-PARTY SITES:
This Site may contain hyper-links to other web sites. You acknowledge and agree that we are not responsible for the availability of such external sites, and do not endorse and are not responsible or liable for any content, advertising, products or other materials on or available from such sites. You agree and acknowledge that you are solely responsible for evaluating any goods or services offered by us or third parties via the Site and that we will not be a party to or in any way responsible for any transactions between you and third parties.
DATA PROTECTION:
We explicitly ask when we need information that personally identifies you (“Personal Information”). For example, your name and email address. We provide your Personal Information to necessary third-parties from whom you purchase products or services through the Site. We also use your Personal Information to keep you up to date with your order. We may, occasionally, use your Personal Information to inform you of new services, and products from us. We may also provide your Personal Information to carefully selected third parties. If you do not wish to receive such information from us or directly from other suppliers, you may inform us by email to orders@gemstones-city.com If at any time you believe that we have not adhered to these principles, please notify us by email to orders@gemstones-city.com and we will use all commercially reasonable efforts to determine and correct the problem promptly.
RISK AND PROPERTY:
Once the Goods have been received by you, all risk of damage to, or loss of, the Goods shall pass to you. Irrespective of delivery and the passing of risk in the Goods, or any other provision of these conditions, the ownership of the Goods shall not pass to you until we have received in cash or cleared funds payment in full for the price of the Goods and all other Goods agreed to be sold by us to you for which payment is then due. Until such time as the ownership of the Goods passes to you, we shall be entitled to ask you to return the Goods to us.
MODIFICATION OF THESE TERMS AND CONDITIONS:
We reserve the right to change these terms and conditions from time to time. By continuing to use the Site following any such change you will be deemed to have accepted such change. It is your responsibility to check regularly to determine whether these terms and conditions have been changed. If you do not agree to any such change you must immediately stop using the Site.
GENERAL:
These terms and conditions are governed by the laws of England and you hereby consent to the exclusive jurisdiction of the English courts. Each provision of these terms and conditions excluding or limiting liability shall be construed separately, applying and surviving even if for any reason one or other of those provisions is held to be inapplicable or unenforceable in any circumstances. No waiver by us shall be construed as a waiver of any proceeding or succeeding breach of any provision.
All contents of this Web site are: Copyright © Gemstones City and/or its suppliers. All rights reserved.
Gemstone City is a trading name of Gulf Onshore & Offshore Consultants UK Limited – Registered in England & Wales No – 06659007
